Return Policy

Isabelle Wear
Website: https://isabellewear.com
Email: info@isabellewear.com

Order Confirmation & Policy Agreement

By placing an order on isabellewear.com, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You accept the conditions, timelines, and procedures described in this policy

  • You agree to follow the return process as outlined

  • This policy, along with order records and communication history, may be used as reference in the event of disputes or chargebacks

Returns

We want you to feel confident shopping with Isabelle Wear. If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • Items must be unused, unworn, and unwashed

  • Items must be in original condition and original packaging

  • Only standard inspection/handling may have occurred

  • Items must be free from damage, stains, odors, or signs of wear

  • Return requests must be submitted within 30 days of delivery

  • Customers are responsible for return shipping costs

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, please follow these steps:

  1. Email us at info@isabellewear.com within 30 days of delivery

  2. Include the following information:

    • Order number

    • Full name

    • Shipping address

    • Reason for return

    • Photos of the product (if damaged or defective)

  3. Wait for return approval and instructions before shipping your item

Important:
Do not send items back without authorization.
Unauthorized returns may be refused or delayed.

We strongly recommend using a tracked shipping service and keeping proof of shipment until your return is processed.

Processing Time

Once your return is received and inspected, processing typically takes 5–7 business days.
Approved refunds or exchanges will be issued after inspection and verification.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@isabellewear.com with:

  • Order number

  • Description of the issue

  • Clear photos or a short video showing the problem

After verification, we will offer an appropriate solution, which may include:

  • Replacement (subject to availability)

  • Refund

  • Alternative resolution

In certain cases, a return of the defective item may not be required.

Lost, Unclaimed, or Returned Packages

Lost Packages

If your package is confirmed lost in transit:

  • Contact us with your order number and tracking information

  • We will assist with courier investigation and resolution

  • A replacement or refund will be arranged if loss is confirmed

Unclaimed / Refused / Incorrect Address Deliveries

If a package is:

  • Refused

  • Unclaimed

  • Returned due to an incorrect address provided by the customer

A $35 CAD handling and logistics fee may be deducted from the refund to cover administrative and shipping costs.

Cancellations

Orders may be cancelled before shipment by emailing:
📧 info@isabellewear.com

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process after delivery.

Chargebacks & Dispute Resolution

If you experience any issue with your order, we encourage you to contact us first so we can resolve the matter quickly and fairly.

In the event of a chargeback or payment dispute, we may provide documentation including:

  • Order confirmation

  • Tracking records

  • Delivery confirmation

  • Email communication

  • Return records

Filing a chargeback without prior contact may delay resolution and affect future order eligibility.

Important Information

  • Returns are not free — return shipping costs are the responsibility of the customer

  • We are not responsible for transit delays or customs processing times

  • Hygiene-sensitive items must be returned unused and in sanitary condition

  • Items returned in unsellable condition may be refused

  • Returns must follow the official return approval process

Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

Isabelle Wear
🌐 https://isabellewear.com
📧 info@isabellewear.com

Our support team is happy to assist you.